Case Study: Hewlett-Packard’s Innovative Cloud-Based HCM System

24 August 2022
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Hewlett-Packard, or HP, was founded by Bill Hewlett and Dave Packard in 1939. Their first product was an audio oscillator, and one of their first customers was Walt Disney. HP later entered the computer market with the HP 2116A in 1966. By the 1980s, they had a full range of computing equipment, from large scientific machines to personal computers and peripherals.

Today, HP works with Deloitte and Workday and the three companies embarked on a massive Human Capital Management project, which has been presented as a case study by Deloitte.


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Hewlett-Packard's human resources team wanted to foster a culture of self-service among its 300,000-plus employees and managers, but there was a problem. The global technology giant had a dated and highly customized legacy human capital management platform that was so unwieldy that some critical human resource processes were handled offline because it was simply more manageable that way.

A new, cloud-based HCM system provided by software vendor Workday, Inc. offered what HP was seeking to support the re-engineering of its business processes. It allowed HP to standardize global processes, configure services for regional needs, deliver end-user experience and enable the company to analyze and manage talent proactively.

HP leadership set a 15-month timeline for the implementation, which ultimately would be the largest Workday cloud HCM deployment ever to date. The HP and Deloitte transformation team facilitated regional configuration sessions with key staff, including HR administrators. Through these sessions, HP realized immediate operational efficiencies.

HP employees immediately embraced the new platform. Since the 2014 launch, HP began decommissioning more than 100 systems and 300 reports; reduced HR service desk call volume from 1,050 per day to 43; standardized 86 manager and employee processes in 106 countries, and experienced an increase in user satisfaction rates from 60% to 85%.


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Read more about this case study published by Deloitte.


Are you surprised by the results of this HCM system? Let us know your thoughts about this project in the comments section below.  

Have more to say? Start a conversation in our forum to share your thoughts with other professionals in this community.  


Other The 17th Floor articles you might find interesting:

Case Study: Bayer Canada on Continual Innovation
Case Study: Putting' People at the Heart of Growth' with Mondelēz
Case Study: Human Capital Management at the Royal Bank of Scotland

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1 Comment

Caitlin Henderson, PCP
Caitlin Henderson
August 24, 2022 at 10:55

The figures in this article are astounding. This was a large implementation that made a big impact, such a great example.

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