I totally agree. Payroll needs to understand pay beginning to end at a high level and be able to explain it to the employee at a much lower level.
We tend to forget how much we actually do know until we see the dumb founded look of an employee as we try and explain what is happening on their pay statement.
E.g. suggest additional content or a new source, ask a question, etc.
E.g. grammar error or typo, broken link, incorrect data, etc.
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