What would you say was your most challenging payroll event?

  • Kathryn HillKathryn Hill
    Board of Advisors

      My most payroll challenging event occurred when one of my staff accidently date the payroll due date 1 month later than it should have been. All the direct deposits and cheques came back date as July 14th instead of June 14th. It took quite a team effort to fix that issue. Luckily our payroll processing firm worked hand and in hand with us to resolve the issue. We also make changes in our checklist for payroll to double check all payment dates! Live and Learn. What is your most challenging event?

      July 6, 2023 at 18:46
    • Denise BurnettDenise Burnett
      Member since Apr 2022

        Throughout COVID, our staff composition changed dramatically from almost completely permanent full-time staff to almost double the size and including a large portion of casual and temporary contract staff. We had to accommodate a multitude of ways to capture time worked (lots and lots of manual time sheets), calculating overtime and all the various scenarios that came with that due to the various unions, and master schedules. Our current payroll system just could not handle all the variations, so it was very manual and pretty painful. We had to create Excel databases to track the data so it was somewhat organized. Not efficient but less chaotic.

        July 12, 2023 at 12:24
      • Martina Heine, PLPMartina Heine, PLP
        Member since Sep 2022

          Testing and implementing a new payroll program while maintaining the same service level paying the employees in the old system until cutover.

          August 4, 2023 at 16:59
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